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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Session Timeouts with Converge

  • Updated:

This article will discuss how session timeouts are handled with the Converge payment gateway.

 

Disclaimer

This article is provided for informational and educational purposes only. If you are having trouble with session timeouts, please reach out to Converge’s support team.

 

Hosted Payment Pages Session Timeouts

Hosted Payment Pages grant users up to 15 minutes to complete their payment. This is set by Converge and not by CivicPlus.

 

When a user reaches the timeout, they will be greeted with a countdown. 

 

Session timeouts timeout countdown.

 

When the time window has been exceeded, the user will be notified and sent back to CivicPlus.

 

Session timeouts session has timed out.

 

The user will see a “Transaction Canceled” message or a “Payment Declined” message depending on which CivicPlus product you are using. In both cases, the user can try again.


Rec Message

Expired session notice.


Web Central Message

Try again message.

 

Note: Converge does not tell CivicPlus Pay that the session has expired, only that it was not completed. Thus, expired sessions will show as canceled transactions in the Pay activity log.

 

PIN Pad (Card-Present Transactions) Session Timeouts

Converge card-present transactions using an EMV/PIN-pad device do not timeout. However, Recreation Management (CivicRec) and Web Central both have timeouts that you will need to familiarize yourself with. Once a transaction has started, the PIN pad will wait indefinitely until it is acted upon.

 

Session timeouts swipe card.

 

To get the PIN pad back in sync, use the cancel button.

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