Add an Internal Contact

An Internal Contact or Internal Member is an individual who can receive alerts within your organization. They won't be able to initiate an alert; their only role is to receive and respond to alerts sent through our Mass Notification system. This article will show you how to add an internal contact.

Important Notes:

• Internal contacts cannot initiate an alert unless they are also an administrator. For information on how to make a contact an Admin, view the Add and Manage Administrators article.

• An organization can manage unlimited Internal Members. Member information includes critical contact paths such as email, text and voice devices, priority of devices, and group membership.

• To add bulk contacts, view our Contact List Upload and Download article or contact your Customer Success Manager. If you don't know who your Customer Success Manager is, then you can contact Support.

Instructions

1. Sign in to the system if you have not already

2. Click the Resources dropdown in the navigation menu, then select the Manage Directories option:

3. Click the Internal Contacts option:

4. Click the Add Contact button:

5. Fill in the basic information fields:

   1. • User Type: Ensure that 'Internal' is selected for this field

      • First Name (required): The first name of the user

      • Last Name (required): The last name of the user

      • Written Language: The user's preferred written language

      • Spoken Language: The user's preferred spoken language

      • Notes: Any comments needed

6. Add Contact Information for the user as needed:

   • Email Addresses: Click the Add New Email button to open a pop-up where you can enter the user's email address, if desired:

     

     1. Enter the user’s email address into the Email field:

        

     2. Click the Save button:

        

   • Phones: Click the Add New Phone button to open a pop-up where you can add a phone number for the user, if desired:

     

     1. Number: Enter the user’s phone number:

        

     2. Type: Click the dropdown and select the type of phone number; an area code must be included with all phone numbers:

        

        • Cell Phone: The user's mobile phone, which will be used for text messages and/or voice calls

        • Home Phone: The user's home phone number

        • Business Phone: The user's business phone number

        • Pager/2nd Cell: A text-only device that can be a second cell phone or a pager

     3. Click the Save button:

        

7. Navigate to the Contact Location tab to add a location for the user as needed:

   

   1. Click the Add Location button to add an address to the contact:

      

   2. Search for and select an address or use the map to select a location:

      Note:

      The Address, City, State, and Zip fields will auto-populated based on your selection.

   3. Click the Save button:

8. Navigate to the Contact Groups tab to modify the groups that the user is a part of as needed:

   

   1. Click the Modify Group(s) button to add the user to groups:

      

   2. Search for and select available groups for the user:

   3. Click the Save button:

9. Navigate to the Organization Details tab and fill in the information fields:

   • Job Title: The user's title or job level

   • Agency/Business: The user's agency, organization, or team

     Note:

     Click into the empty field and press the down arrow on your keyboard to view and select an agency/business that is already in the system.

   • Contact Type: Any text describing the type of contact

   • Credentials: List of government or security credentials

   • Web Page: The website address of the user's agency or business

   • Status: The user's out-of-office status

     • Available: The user will receive all applicable alerts

     • Unavailable: The user will not receive text, voice, or email alerts

     • On Vacation: The user will receive emails only

10. Click the Save Changes button to add the user:

11. The internal contact has been added