Edit My Notification Preferences

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This article will instruct you on how to edit the notifications you receive from Mass Notification.

Resident Portal Experience Instructions

  1. Go to your organization's Resident Portal page

  2. Select the Alerts & Notifications tab The Alerts and Notifications option in the Resident Portal navigation menu.

  3. Select the Alerts or Weather Alerts tab The Alerts and Weather Alerts tabs on the Alerts and Notifications page.

  4. Click Manage Contact InformationManage Contact Information button on the Alerts tab.

  5. Update your contact information, as needed, on Account Service Manage contact information with email alerts and update options for user profiles.


Existing Experience Instructions

  1. Navigate to your community public signup link. The link is unique to your municipality.

  2. Select Modify or Unsubscribe:The Public Signup page with the Modify or Unsubscribe button highlighted.

  3. Type in your Email address or Phone number:The Update My Profile screen with the Email Address and Phone Number fields highlighted.

  4. Click Find my profile:The Update My Profile screen with the Find my profile button highlighted.

  5. If you type in your Phone number, you will be sent a confirmation code by SMS (text). Type in the Confirmation Code, select I'm not a robot, and click Confirm:The Cell Phone Confirmation screen with the Confirmation Code field, reCAPTCHA checkbox, and the Confirm button highlighted.

  6. If you type in your email, you will be sent an email with further instructions. Go to your email and select the link in the email: The Email Confirmation screen with the confirmation link highlighted.

    Note:

    If you can't find the email double check your spam folder.

  7. Edit the necessary information:My Preferred Contact Methods screen with fields for email address, as well as mobile and voice alerts.

  8. Click I'm not a robot and then Update My Preferences:Update Account screen with the reCAPTCHA checkbox and the Update My Preferences button highlighted.