The CivicPlus Technical Support Team utilizes a third-party management system from Zendesk to track support tickets. To ensure that you receive our support ticket notifications and responses to your inquiries in a timely manner, we ask that you allowlist the domain address [email protected] in your email accounts, spam filters, and accepted domain rules within your mail management system and network. Please contact our Support Team if you or your IT staff have any questions or concerns about this request.
Allowlisting
An allowlist is a list of email addresses that email-blocking programs will allow messages to be received from. This includes spam filters and other firewalls in your network. Sometimes, email addresses with company domains will be marked as spam. The following instructions will ensure that you are receiving response emails from our support staff.
Instructions for Outlook
Sign in to your Outlook account:
Add [email protected] to your contacts:
On the Home tab, click the People icon in the left-hand vertical bar:
On the People tab, click the New Contact button:
Fill in the information fields for your new contact with [email protected] in the Email address field:
Note:
The First Name, Last Name and Email fields are required.
Click the Save button:
Add [email protected] to your Safe Senders list:
Click the Settings icon (gear-shaped) along the horizontal bar at the top of the window:
In the resulting Settings window, click the Mail tab and then select the Junk Email option:
Navigate to the Senders heading and click the Add Safe Sender button:
Type or paste [email protected] into the text box and click the OK button:
Click the Save button to finish adding [email protected] to your Safe Sender list:
