Important Note
Administrators cannot update or reset usernames or email addresses for other users in their organization. If users need to update this information, they must make the changes themselves. For more information on updating a username, view our Change the Name on Your Account article. For instructions on updating an email address, view our Change Your Email Address article.
Instructions
Sign in to your solution if you have not already
Navigate to the User Menu, then select the Settings option:
Click the User and Global Settings tile:
Click the Users tile:
Click the Edit tool (purple pencil icon) to the right of the name of the user with the password that needs to be changed:
Scroll to the Profile section:
Edit the basic user details and status and access fields as desired:
Email/User ID (required): The email address or user ID for the user (cannot be edited)
First Name (required): The first name of the user (cannot be edited)
Last Name (required): The last name of the user (cannot be edited)
Phone: The phone number of the user, if applicable
Title: The title of the user, if applicable
Department (required): The department that the user is assigned to
Active: Check the checkbox to indicate the user is active and can sign in to the system
Access to User and Global Site Settings: Check the checkbox to give the user access to edit User and Global Site Settings
Hide from Staff List: Check the checkbox to hide the user from the staff list
Hide from Approvers List: Check the checkbox to hide the user from the Approvers list
Has Access to Analytics: Check the checkbox to give the user access to the Analytics module
Can Create and Manage Organizational Analytics Views: Check the checkbox to give the user the ability to create and manage Analytics Views
Has Zendesk Access: Check the checkbox to give the user access to Zendesk
User Classification: Check the appropriate checkboxes to classify the user as an Administrator, Staff member, or Board member
Note:
Administrators cannot update or reset usernames or email addresses for other users in their organization. If users need to update this information, they must make the changes themselves by following the instructions in our Change the Name on Your Account and Change Your Email Address articles.
Click the Save Changes button:
The user details have been edited