This article will show you how to create and manage a category in the FAQs module.
Who can use this feature?
System Administrator | Owner
Create an FAQ Category
Navigate to Modules and, on the Content tab, select FAQs:
Click the Add Category button:
Fill in the information fields:
Category Name: Create a category name
Start Display: Enter a display date to auto-publish the category. A blank date will immediately publish the category.
End Display: Enter an end display date to auto-unpublish. A blank date will leave the category published indefinitely.
Number to Display: The maximum number of FAQs that display on a related page
Show Archives: Leave this set to the default setting
Template: Choose a template you would like for your category
Category Color: Categories can be assigned custom colors, which appear in the FAQ tags for better visual organization.
Permissions: Set permissions at the category level
View: May view the live side only
Author: Can submit new items. Can modify or delete unpublished items
Publisher: Can publish new items. Can modify or delete unpublished items. Can modify or unpublish published items. Can publish or reject submitted items
Owner: Has all Publisher permissions. Can also create or modify categories. Can also assign category permissions
Navigate to and select a Save option:
Save: Will save changes without posting to the live site
Save and Publish: Will save changes and publish to the live site
Add a Subcategory
Subcategories are optional, offering flexible organization without requiring changes to existing content. Each FAQ question includes a subcategory dropdown, allowing assignment to a single subcategory. The dropdown is disabled if no subcategories exist.
Navigate to Modules and, on the Content tab, select FAQs:
Select an existing Category:
Click the Add Subcategory button:
Enter a Name for the subcategory:
Click the Save button:
Assign the subcategory to the applicable FAQ(s) using the drop-down:
Modify a Category
Navigate to Modules and, on the Content tab, select FAQs:
Locate the category you want to modify:
Click Choose an Action and then select Properties:
Modify the fields as needed:
Category Name: Edit the category name
Start Display: Change the display date to auto-publish the category. A blank date will immediately publish the category
End Display: Change the end display date to auto-unpublish the category. A blank date will leave the category published indefinitely
Number to Display: The maximum number of FAQs that display on a related page
Show Archives: Leave this set to the default setting
Template: Choose a different template for your category, if desired
Category Color: Categories can be assigned custom colors, which appear in the FAQ tags for better visual organization
Permissions: Set permissions at the category level
View: May view the live side only
Author: Can submit new items. Can modify or delete unpublished items
Publisher: Can publish new items. Can modify or delete unpublished items. Can modify or unpublish published items. Can publish or reject submitted items
Owner: Has all Publisher permissions. Can also create or modify categories. Can also assign category permissions
Click the Save button:
Delete an FAQ Category
Important Note:
You cannot delete a category that has questions in it.
Navigate to Modules and, on the Content tab, select FAQs:
Locate the category you would like to delete:
Click Choose an Action, and then select Unpublish:
Navigate to the Unpublished Categories section:
Click Choose an Action for the category, and then select Delete:
Select OK on the dialog box that says, Are you sure you want to delete this category?:
