Add and Manage FAQ Items

This article will show you how to add, modify, or remove FAQ.

Add an FAQ Item

Who can use this feature?

System Administrator | Owner | Publisher | Author

1. Sign in to your site.

2. Select Modules, and on the Content tab, select FAQs:

   

3. Locate the category you want to add the FAQ to:

   

4. Select Choose an Action and click Add Item:

   

5. Fill in the Question and Answer fields:

   

   • Question: Enter the question for the item

   • Answer: Enter the answer to the question

     Note:

     Remember to answer the question as completely as possible. Include a phone number, email address, or website address if you can.

6. Configure the Additional Details, as needed:

   • Web Address: The website you want to include with your answer

   • Display Text: The clickable word or phrase that links to the website in the Web Address field

   • Open in New Window: Check this box to open the site in a new window

   • Starting On: Date you would like this FAQ to display on the public side

   • Stopping On: Date you would like this FAQ to unpublish itself from the public side

   • Show Archives: Leave this set to the default setting

7. Locate and click a Save option:

   

   • Save: Will save changes without posting to the live site

   • Save and Publish: Will save changes and publish to the live site

Edit an FAQ Item

Who can use this feature?

System Administrator | Owner | Publisher

1. Sign in to your site.

2. Select Modules, and on the Content tab, select FAQs:

   

3. Select the category that the item is in:

   

4. Locate the Item you would like to edit:

   

5. Select Choose an Action and then Modify:

   

6. Modify the information fields:

   

   • Question: Enter the question for that category

   • Answer: Enter the answer to the question

     Note:

     Remember to answer the question as completely as possible. Include a phone number, email address, or website address if you can.

   • Show Additional Details

     • Web Address: The website you want to include with your answer

     • Display Text: The clickable word or phrase that links to the website in the Web Address field

     • Open in New Window: Check this box to open the site in a new window

     • Starting On: Date you would like this FAQ to display on the public side

     • Stopping On: Date you would like this FAQ to unpublish itself from the public side

     • Show Archives: Leave this set to the default setting

7. Click the Save button:

   

Delete an FAQ Item

Who can use this feature?

System Administrator | Owner

1. Sign in to your site.

2. Select Modules, and on the Content tab, select FAQs:

   

3. Select the category that contains the item you would like to delete:

   

4. Locate the Item you would like to delete:

   

5. Select Choose an Action and then Unpublish:

   

6. Locate the item in the Unpublished Questions section, select Choose an Action, and then Delete:

   

7. Select OK in the confirmation pop-up that asks, "Are you sure you want to delete this item?":