Assign Users to a Request Type (New CRT)

You can assign users to a Request Type, which will alert them of submissions

Important Note:

All sales after July 1, 2020 will have this new version of Citizen RequestTracker (CRT™). If your contract started before this date, please view the information for the original CRT package.

Who can use this feature?

System Administrators | Owners

Instructions

1. Navigate to Modules > Content > RequestTracker

2. Select the Request Type

3. Click Actions

4. Select Properties

5. Use the Assigned To buttons to assign the form to a user

   Note:

   You must activate users to view them in this list.

6. Enter email addresses into the CC Email List

   Note:

   You must separate multiple email addresses with a semicolon.

   The CC list will only send an email to the email address to notify the recipient that there is a request, the recipients will not be able to close the ticket or modify it unless they are set as an active user on the RequestTracker Module. If they are, they will be notified and then they can go to the RequestTracker module back-end and manage the request.

7. Click Save