Assign Users to a Request Type (New CRT)

You can assign users to a Request Type, which will alert them of submissions.

Who can use this feature?

System Administrators | Owners

Instructions

1. Sign in to your site.

2. Navigate to Modules, and on the Content tab, select RequestTracker:

   

3. Select the Request Type:

   

4. Click the Actions button:

   

5. Select Properties:

   

6. Use the Assigned To buttons to assign the form to a user:

   

   Note:

   You must activate users to view them in this list.

7. Enter email addresses into the CC Email List field:

   

   Note:

   You must separate multiple email addresses with a semicolon. The CC list only sends an email to notify the recipient that there is a request. Recipients cannot close or modify the ticket unless they are set as an active user in the Request Tracker module. If they are an active user, they will be notified and can go to the Request Tracker backend to manage the request.

8. Click the Save button: