Import Subscribers into News Flash

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This article will show you how to import new subscribers from a TXT or CSV file.

Important Note:

Make sure the Allow Subscribers setting is set to Yes before importing subscribers.

File Format

The file must be a text file with a file name extension of TXT or CSV.

  • Format Rules

    • Fields must be tab or comma-delimited.

    • Each record should be placed on a separate line.

    • All fields must be present, even if empty.

    • Only the SMS Number may be empty.

    • Blank lines are allowed and ignored.

    • Duplicate entries will be ignored.

  • Fields (in order)

    1. Email Address: Limited to 255 characters.

    2. SMS Number: Should be empty or in the formats ########## or ###-###-####.

    3. Subscription Type: Limited to values "email", "SMS", "both" (without quotes).

    Notes:

    • New subscribers will receive HTML emails.

    • Existing subscribers will keep their format preferences.

    • Existing subscriptions will not be removed.

Who can use this feature?

System Administrator | Owner

Instructions

  1. Sign in to your site.

  2. Navigate to Modules and, on the Content tab, select News Flash:

    Navigation menu showing various modules, including the highlighted News Flash option.

  3. Select Choose an Action, then Subscribers for the category:

    CivicPlus interface showing news categories. The Choose an Action and Subscribers options are highlighted for selection.

  4. Select Import Subscriptions:

    CivicPlus interface showing options for managing subscriptions, highlighting the Import Subscriptions button.

  5. Click the Choose File button to upload a file from your computer:

    Instructions for importing subscribers with file format requirements and confirmation process. The Choose File button is highlighted.

  6. Choose to Skip Confirmation Process, if applicable:

    Checkbox to Skip Confirmation Process for importing subscribers in a web interface is highlighted.

    Note:

    Subscribers must confirm their subscription before they can receive notifications. Failure to follow this rule could result in losing the ability to send notifications through your website, or fines to your organization. If imported subscribers have already confirmed they want to receive your notifications, you can automatically confirm them. To do this, select the Skip Confirmation Process checkbox. If this option is not showing for you, please contact Support.

  7. Click the Import File button:

    Import contacts by selecting a file and confirming subscription details for notifications. The Import Button is highlighted.

  8. View the Import Summary. Click the X to close the window:

    A summary of imported email and SMS subscriptions with no problems encountered.

    Note:

    If you want to import more subscribers, click the Return to Import button and repeat the previous steps:

    Summary of imported email and SMS subscriptions with a highlighted Return to Import button.

  9. View the imported subscribers:

    A list of active subscribers with email and SMS subscription details displayed in a table.