You can contact Support to submit support tickets. This article will explain the information you should include in your support tickets and will also explain how to capture screenshots that can be included with your request.
Online Ticket Submission Information
Please provide the following information (as applicable) to expedite your requests or questions:
Which site are you working on? Where on the site are you working? Please provide the appropriate page or module URL.
Examples:
https://www.cp-example.civicplus.com/100/Page-Title
https://www.cp-example.civicplus.com/admin/AgendaCenter
With what device and browser are you accessing the site?
Examples: Desktop using Internet Explorer in Windows 7, CivicPlus Mobile App on iPhone
Resource: What is My Browser?
What steps consistently reproduce the issue? Thorough details allow us to more quickly diagnose issues.
What users are experiencing the issue?
Example: All users, front-end users who aren't signed in, just yourself
Note: Depending on the issue, we may be able to contact the users who are experiencing the issue. Please include the email addresses of the user(s) that are experiencing the issue, as relevant.
Please attach any screenshots, videos, or other related information to your ticket.
How to Take Screenshots
Windows 10
Press the Start button on your computer's taskbar
Type Snipping Tool into the search bar and select the Snipping Tool App
In the Snipping Tool app, click the Mode drop-down menu and select the Window Snip option
Note: The screen will adjust to being slightly darker; this is normal behavior.
Click on the screen with the issue you are looking at (if using multiple monitors)
A preview box will pop up with the screenshot you took
Click the Save Snip button (floppy disk icon) on the toolbar
Upload the file to the chat with the Agent
Windows 11
Click into the Search field on the taskbar and type Snipping Tool:
Select the Snipping Tool app from the search results:
When the app has opened, press the Windows + Shift + S keys to start a new snip:
In the Snipping Tool app, click the Snipping Area drop-down menu:
Select the Window option:
Note:
Your screens will adjust to being slightly darker, leaving only the screen your cursor is on at normal brightness; this is normal behavior.
Click on the screen with the issue you are looking at (if using multiple monitors)
A preview box will pop up with the screenshot you took. Click the “Markup and Share” button in the preview message:
Click the Save Snip button (floppy disk icon) on the toolbar:
Upload the file to the chat with the Agent
MacOS X
Press and hold the Shift, Command, and 3 keys on your keyboard at the same time
If you see a thumbnail in the corner of your screen, click it to edit the screenshot or wait for the screenshot to save to your desktop
Note: By default, screenshots are saved to your desktop with the name ”Screen Shot [date] at [time].png.”
Upload the file to the chat with the Agent