Modify a CivicSend Message

You can modify an existing CivicSend message as long as it is not Sent yet. That means it can be a Draft or Scheduled message, but cannot be a Sent message.

Who can use this feature?

System Administrator | Owner | Publisher | Author

Instructions

1. Sign in to your site

2. Navigate to Modules > Content > CivicSend

3. Select the Messages tab

4. Click on the Actions gear next to the message you want to modify

5. Select Modify

6. Modify Step 1 fields

   • Subject: Modify the brief, descriptive subject

   • Channels: Select channel options

     • Email: Message will send via email

     • SMS/Text: Message will send via text/SMS

     • Facebook: The message will post to your Facebook page

       Note:

       A pop-up window will appear and prompt you to sign in. You will not select your specific Facebook page information until later.

     • Twitter: The message will post to your Twitter feed

       Note:

       A pop-up window will appear and prompt you to sign in. You will not select your specific Twitter account information until later.

   • Message Type: Select Template or Quick Message

     • Template: Allows you to add photos, text, columns, and customized layout

       Note:

       This is primarily for Newsletters, Press Releases, etc.

     • Quick Message: Allows you to send a text-only message to your subscribers

       Note:

       This is primarily for quick updates on closures, openings, and other messages that do not require photos or additional content.

   • Subscriber List: Select lists

   • Sender Name: Select the sender name that the message will be sent from

     Note:

     Site Administrators can create customized sender names.

7. Click Continue

8. Create your message based on message type (Template or Quick Message)

9. Select Save & Continue

10. Select a Sending option

    • Send Test: Sends a test message to preview your content; a prompt window will appear to enter an email address for the test message

    • Print: This allows you to print the message

    • Schedule Your Message to be Sent Later: This allows you to schedule the message to send out at a future date and time

      Note:

      Whenever a CivicEngage Send (CivicSend) message is scheduled, this schedule applies to all social media posts too.

    • Want your Message to have a Public Expiration Date?: Allows you to set a future expiration date

    • Send Now: Sends the message now

      Note:

      Remember to review your subscriber list before the message sends.