RequestTracker Special Field

The RequestTracker Special Field is used to associate Forms fields with RequestTracker fields. This aids in auto-populating RequestTracker requests with the appropriate information. This article will show you how to configure the RequestTracker Special Field to auto-fill specific RequestTracker fields, such as the location of a problem or the submitter's reply address.

Who can use this feature?

System Administrators | Owner

Instructions

1. Sign in to your site

2. Navigate to Modules and on the Content tab, select Forms

3. Select your RequestTracker Forms category

4. Select your desired form

5. Scroll down and select the desired field

6. Use the RequestTracker Special drop-down to select an option

   Notes:

   • Options in the Special field relate to associated RequestTracker fields.

   • When you mark a field as ReqestTracker Special Field, then it provides information to the RequestTracker that auto-fills headers, maps, and more.

   • RequestTracker Special Fields:

     • (not a RequestTracker special field): Notate that this field is not a RequestTracker special field

     • Brief Description: Choose the field as a Brief Description

     • Problem Location Information: Choose from Street Number, Street Name, Intersecting Street Name, Address Line 2, City, State, ZIP Code, Ward, or Photograph

     • Submitter Information: Choose from Name, First Name, Last Name, House Number, Street Name, Address Line 2, City, State, ZIP Code, Phone Number, Fax Number, Email Address, or Preferred Contact Method

       Note:

       Preferred Contact Method will be a drop-down list.

7. Click Save