Subscriber Management gives users easy access to a consolidated list of subscribers. Users will only see subscribers to modules that they have permission to access.
With Subscriber Management, you can export, delete, filter, and search for users. The search feature lets you search by email or phone number. The filter lets you filter by different modules and categories relevant to your permissions.
If You Need More Subscribers
If you reach your subscriber limit, such as the SMS subscriber limit, this can be increased. To purchase additional subscribers, please contact your CivicPlus or Customer Success Manager. If you are unsure who your Customer Success Manager is, contact the Customer Success Team.
Navigate to Subscriber Management
Open the Modules menu and, on the Site Tools tab, select Subscriber Management:
View the list of subscribers:
Troubleshooting
A resident is unable to add their SMS number when subscribing
Ensure the site has not reached its SMS subscriber limit, which hides the SMS option.
The SMS phone number may already be used by another subscriber in Notify Me®.
The SMS phone number may need to be removed from Subscriber Management if it is not associated with any subscriptions.
If the Remove SMS button does not resolve the issue, it needs to be escalated to support.
Ensure the SMS number is entered before the email address.