This article will show you how to view your CivicPlus Support cases. If you need help with an issue, view our article on how to Contact Support.
Instructions
Log in to the CivicPlus Support site using your CivicPlus CivicPlus Single Sign-On credentials (OpenID button)
Note:
Sign in using the same login information you use for the Single Sign-On on your CivicPlus product. If you do not already have a Single Sign-On login, you can create an account.
Your recent support cases will display on the home page. Select a case to view additional information, or click View All to see a full list of your cases.
Note:
You can also search for a case at the top of the page.
View the case details
Follow: Select to receive notifications when updates are made to the case
Close Case: Select if you would like to close the case
Case Information: View the subject, description, case number, contact name, and account name for your case
Additional Information: View the status, case owner, origin, and priority level for the case
Post: Share an update for the case or view previous communication
Attachments: View any applicable attachments