Fee Add-ons attach various conditional fees to a customer's purchase. These can include Non-Resident fees, refundable deposits, equipment/supply costs, and more.
Video Instruction
Please watch the video to learn about Creating Fee Add-ons. Once finished, review how to apply what you learned in the system before continuing to the next lesson, Configuring Discounts.
When to Use
Fee Add-ons are applied to services with additional costs outside the base cost. These can be:
Security Deposits for Rentals
Additional Resource Use
Using Field Lights
Late Registrations
How to Apply
While learning how to utilize Fee Add-ons, you may experience areas where you have questions. If you have any questions or run into issues, please keep track of them so your CivicPlus representative may address them.
Please complete the following:
Consider any additional fees you may have for your services
Build applicable add-ons for your facility rentals, sessions, and Point of Sale (POS) items
Assign the add-ons to an example activity or facility
Perform test transactions to make sure the add-ons apply to the line Item appropriately
FAQ
We have security deposits and do not see a Security Deposit add-on type.
For Security Deposits, it is recommended to use the Custom Addon type. Then set the default availability.
Why is the Security Deposit not adding to the cart automatically?
Make sure your deposit is set to “Required to be Paid at Checkout” for In House and Online transactions. Setting it as optional will not automatically add the deposit to the customer’s cart.
I answered a prompt and the add-on fee is not applying to the cart.
Make sure your add-on has the appropriate prompt assigned to it. Connecting the prompt to the add-on ensures that it will appear when the customer selects the appropriate answer. Additionally, you will want to make sure the prompt is assigned to the service as well.