Cart Log

The Cart Log searches cart contents for both completed and incomplete transactions.

Important Note

The Cart Log is a record of in-house and online transactions that are not finished. This does not include transactions On-Hold or In-Progress. Staff will be able to use the Cart Log to complete transactions, per a client's request.

Instructions

1. Navigate to Functions > Cart Log

2. Fill in search fields

   • Cart Keyword: Enter the name of the participant or program to show the log for various activities

   • User Keyword: Input the customer's name or a staff member who may have completed an internal transaction

   • Date Range: Choose a start and end date

     Note:

     The default date range is the last 7 days.

   • Type: Select Online and/or In-House

   • Platform: Choose Mobile and/or Desktop as the platform in which the transaction was initiated

3. Select Submit

4. Search results appear; select Go To Checkout to proceed to checkout

5. View Process a Transaction Internally for more instructions on checkout