What is Public Single Sign-On (SSO)?
Public SSO is an authentication method that enables resident users to securely authenticate multiple applications by using just one set of credentials.
Why is Public SSO Required?
To create a more secure and seamless user experience for residents across all CivicPlus products that require login.
What are the Benefits of Public SSO for our Organization and Customers?
Eliminates the need for users to remember multiple passwords across CivicPlus products
Reduces IT burden on your organization
Enhances security for your users with CivicPlus Public SSO controls and standards
When will the Switch to Public SSO take place?
CivicPlus is actively migrating customers to Public SSO across all products. You will be notified by your Customer Success Manager or Product Contact when it’s time for your organization to switch.
What are the Security Risks of Public SSO?
Public SSO is a secure authentication method. By consolidating authentication through a central system, CivicPlus is able to apply strong security protocols to a single sign-on gateway. This includes rate limiting, two-factor authentication, password strength requirements, and monitoring.
If there is an issue with a public user customer logging into their account, who supports the public user?
CivicPlus provides self-service tools and Help Center resources for public users to reset their passwords or troubleshoot login issues. If further assistance is needed, our Support Team is available to help.
What Public Resources will be available for us to support our customers?
CivicPlus Help Center articles, videos, and step-by-step guides
Self-service password reset and login troubleshooting tools for end users