What is Public Sign-On (SSO)
Public SSO is an authentication method that enables to securely authenticate and access multiple applications by using just one set of credentials. Read more about SSO
Why was this change implemented?
This change was implemented with residents in mind. To provide a better resident experience from your municipal governments and have important resident account actions consolidated in one spot.
How will it benefit me?
Stronger Security: Allows stronger passwords and Multi-factor Authentication.
Increased Productivity: Signing in is quicker and easier for the resident user.
Better User Experience: Password resets are more straightforward for the resident user.
How will it benefit our customers (Public Users)?
Stronger Security: Allows stronger passwords and Multi-factor Authentication.
Increased Productivity: Signing in is quicker and easier for the resident user.
Better User Experience: Password resets are more straightforward for the resident user.
Does this change what the login process looks like for our customers?
Yes, reference the CivicPlus Single Sign-On Guide.
What information will be shared to guide our customers through this new sign-in experience?
Will our customers or I have to set a new password?
The first time a public user goes to log in, they will enter their email address associated with their Recreation Management account. Once they click continue, the system sends them a validation email. After clicking the validate email button, the user will be redirected to the CivicPlus authentication site to finalize their account by setting a password.
If the user needs to set a new password, you can use the Forgot a Password process to set a new password.
Will our customers or I have to create a new account?
No, you will not need to create a new account. All user accounts will be migrated.
Will our customers or I be prompted to reset passwords frequently?
No, but there are specific requirements for your CivicPlus SSO password.
If the user needs to set a new password, you can use the Forgot a Password process to set a new password.
Will our customers still be able to use Facebook or Google accounts to log in with Public SSO?
No, all logins will be directed through the CivicPlus authentication service.
You will be able to link Apple, Facebook, Google, or Microsoft Accounts from the authentication service.
Does this change how our customers will pay account balances?
No, this will not change how account balances are paid.
Does this change how our customers will register for activities or classes, or facility rentals?
No, this will not change how you register for activities, sessions, or rent facilities.
Who will provide support to me if needed?
Please contact your Recreation Management Administrator, who will contact CivicPlus Support.
Who will provide support to our customers if needed? How will support be provided?
The Municipal Administrator or Staff will support the patron. If the patron needs additional support, please contact CivicPlus Support.
Can the Municipal staff reset passwords upon request?
Internal staff users can no longer reset a customer's CivicPlus Password.
Public users will now need to do this themselves through the authentication service. The user navigates to the log-in page for the authentication service and enters the email address associated with their account, and clicks Continue. At that point, the option of Forgot Password will be available.
Can we create Public SSO accounts for our customers (For example: Seniors who need assistance)?
Yes, Refer to the Create an Account article.