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Void transactions are different from refunds, which are issued after the transaction has cleared through the customer's Account.
Refunds allow you to return funds to a user via the original or different form of payment.
Video Instruction
Please watch the video to learn about Account Creation and Residency Criteria. Once finished, review how to apply what you learned in the system before continuing to the next lesson, Security Center.
Video: Voids
Video: Refunds
When to Use
Voids can be used for:
Incorrect form of payment used
Incorrectly charged services or merchandise
Fraudulent Purchases
Refunds can be used for:
Class Cancellations
Participant Withdrawal
Return of Rental Deposits
How to Apply
While learning how to utilize Voids and Refunds, you may experience areas where you have questions. If you have any questions or run into issues, please keep track of them so your CivicPlus representative may address them.
Please complete the following:
Create a test transaction if you have not done so already
Practice refunding the transaction
Practice voiding a test transaction
Additional Resources
Here are helpful articles about Voids and Refunds for your reference:
Voids:
:
Related Lessons
If you are interested in learning more, try completing these lessons:
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