This article will show you how to edit the email and/or phone contact information for an account as well as their Notification preferences.
Instructions
If needed, select your Location
Click the Accounts tab:
In the Search box, enter the account's name, email, or username:
Click the Search button:
Locate the user in the list of results:
Click the User Profile button:
Under Account Actions, select Account Contact Preferences:
Click the Edit Contact Method button next to the contact method you want to update:
Note: In the account's list of Contact Preferences, you can turn a contact method's notification options on or off. If enabled, the user receives messages for:
Courtesy Notices: Low-priority messages
Critical Announcements: Emergency or high-alert messages
Upcoming Events: Messages about future events
Edit the contact method's preferences:
Type: Select Email or Mobile (phone):
Email Options:
Email: The Account Owner's email address
Label: A name or additional information about the contact method
Notification Checkboxes: If enabled, the user receives messages for:
Courtesy Notices: Low-priority messages
Critical Announcements: Emergency or high-alert messages
Upcoming Events: Messages about future events
Mobile Options:
Mobile Phone: The account owner's phone number
Label: A name or additional information about the contact method
Can receive text messages: If enabled, the user receives SMS messages to their mobile phone
Notification Checkboxes: If enabled, the user receives messages for:
Courtesy Notices: Low-priority messages
Critical Announcements: Emergency or high-alert messages
Upcoming Events: Messages about future events
Click the Save Contact Method button:
