Public User Password Reset Guide

This article will show you how public users can create a Recreation Management Password. These instructions can be used in the following cases:

• During implementation after a user or membership import.

• During implementation, after manually migrating accounts and memberships.

• Transitioning from smaller/minimal operations where accounts or memberships were managed 100% in-house to handing over responsibility to public users online.

Notify your Patrons

We recommend sending a welcome email to all imported users to help them access their accounts for the first time. You may export this report and use your own emailing/marketing tools or utilize the mass emailing tools that exist within your Recreation Management software.

To send your email

1. Log in to your production site

2. Navigate to the Reports Tab
   

3. Search for and Run the People Finder Report
   

4. Filter and select the contacts you want to email

5. Click the Communication button
   

6. Copy and paste the email content below into the email body. For more details and examples, see the Public User Password Reset Guide article.

Recommended Forgot Password Reset Email Content for Patrons

Subject: Welcome to Our New Recreation System

Body: Hello,

We’re excited to announce that our new Recreation Management system is now live!

If you had an account and/or membership in our previous system, your information has already been transferred.

To log in for the first time:

1. Go to our login page: [insert your production login URL]

2. Select Forgot Password and enter your email address

3. Follow the link in your email to create a new password. Once your password is set you’ll have access to your household information, past registrations, and upcoming activities.

If you have any issues logging in or need assistance, please contact us at [Insert Support Email or Phone Number.]

We look forward to seeing you soon!

• [Organization Name] Recreation Team

Email Example

Optional: Post a Public Notification

For patrons who may not see the email, we also recommend posting a notification on your public catalog page with the same login instructions

Follow these Help Center article for step-by-step guidance:

• How to Create a Notification for a Catalog.

• Create a Notification for a Catalog