What is Public Sign-On (SSO)?
Public SSO is an authentication method that enables to securely authenticate and access multiple applications by using just one set of credentials. Read more about SSO
Why was this change implemented?
This change was implemented with residents in mind. To provide a better resident experience from your municipal governments and have important resident account actions consolidated in one spot.
How will it benefit me?
Stronger Security: Allows stronger passwords and Multi-factor Authentication.
Increased Productivity: Signing in is quicker and easier for the resident user.
Better User Experience: Password resets are more straightforward for the resident user.
Creates More Productive engagements with your local government.
Use Mobile Platforms safely.
What information will I need to begin using this new sign-on process?
To use SSO, you are required to use an email address.
Will I have to set a new password?
Yes, the first time you go to log in, you will enter your email address associated with your Recreation Management account. Once you click continue, the system will send you a validation email. After clicking the validate email button, you will be redirected to the CivicPlus authentication site to finalize your account by setting a password.
If you need to set a new password, you can use the Forgot a Password process to set a new password.
Will I be prompted to reset passwords frequently?
No, but there are specific requirements for your CivicPlus SSO password.
Will I have to create a new account for myself? my family?
No, you will not need to create a new account. All user accounts will be migrated to the authentication service. You will only need to validate your email when you receive it.
Will I still be able to use Facebook or Google accounts to log in with Public SSO?
No, all logins will be directed through the CivicPlus authentication service. External sign-on will only be available through the authentication service. You can learn how to create an Account with External Sign-in Here.
Does this change how I pay account balances?
No, this will not change how account balances are paid.
Does this change how I register for activities, classes, or facility rentals?
No, this will not change how you register for activities, sessions, or rent facilities.
Who will support me if I have issues with logging in?
Please contact your municipal office for assistance with login issues. If additional support is required, your office will contact CivicPlus Support.
Will I be able to sign into multiple CivicPlus products using this?
No, Recreation Management currently does not support the Application Switcher.
You will be able to use one email to log into all of your CivicPlus Services.
Resources
Municipality Staff FAQs for Recreation Management Single Sign-On
Customer Facing FAQs for Recreation Management Public Single Sign-On