This article explains how to refund a customer reservation directly from the Facility Schedule.
Refund a Customer Reservation Instructions
Log in to Recreation Management
Navigate to the Facilities tab, then select Facility Schedule
Locate and double-click the reservation you want to refund
In the reservation details window, select Refund reservation
Review the refund details in the Reservation Adjustment pop-up:
Payment Type: Verify that the correct payment type is selected. This is where the refund will go to.
Refund Items: Select the item(s) you want to refund.
Refund Reason/Note: Enter a reason or note for the refund.
Note
Text entered in this field will appear on the customer receipt.
REMOVE FROM CALENDAR Checkbox: This option is selected by default. Uncheck it if you want to keep the reservation on the schedule after the refund.
Select Continue.
Select OK to confirm removal of the reservation from the Facility Schedule.
Select Submit Refund to complete the process.
