Important Request:
Users cannot manually archive requests. Request archival is an automatic function.
While a user cannot archive requests, you have options to limit actions that are creating the need to archive a request.
Who Can Archive Requests
No users can archive requests manually. This is an automatic function of the SeeClickFix 311 CRM system.
Requests are automatically archived when the following criteria are met:
The request is Closed
No comments or status changes have been made for 7 days
Once issues are archived, they cannot be unarchived.
If a Request Keeps Getting Reopened
It's frustrating when an issue has been closed, but a user is not satisfied with the resolution and continuously reopens a request. Here are your options:
Begin restricting actions on a Request by enabling user restrictions.
Flag any user request or comment you'd like to bring to the attention of our Moderations team. For more information on our moderations system, see the Content Moderations and Flagging article.