By default, commenting and reopening of Requests are allowed for all Request Categories. SeeClickFix 311 CRM is designed to be a way for citizens and local governments to connect on issue resolution, and central to this design is communication. However, there are some types of issues and types of users that are more difficult than others. User restrictions can help limit and reduce unnecessary commenting and issue reopening on Requests.
When viewing a Request that has an action restriction, end users will see the following message over the area where commenting and status changes would be located: "Public commenting and status changes are not available for this issue."
Important Note
After implementing restrictions, users on older versions of the Android and iOS apps may experience an error message. We recommend troubleshooting these error messages by recommending that users update their app.
Instructions
Navigate to the User Profile, then select Manage Organization:
Click Request Categories:
Select the category you wish to edit:
Locate the Public User Restrictions section and set any desired restrictions:
Requester: The user who has submitted the Request
All Public Users: All citizen users besides the requester
None: Commenting and reopening are allowed.
Disable reopens: Commenting is allowed, but once a Request is closed, it cannot be reopened.
Disable status changes: Request status cannot be changed.
Disable all actions on closed requests: Once a Request is closed by an organization user or a citizen user, commenting and reopening are not allowed.
Note
This setting does not include any prior restrictions. This means it will not restrict public user actions on requests that are still open, such as closing the request.
Disable all actions on all requests: Commenting, closing, and reopening are not allowed for all requests in any state.
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