This article will show you how to change who a request or multiple requests are assigned to.
Important Notes
Owners/Managers who are reassigning a request to an internal personnel member should be sure to acknowledge the request before assignment.
Internal personnel may easily reassign the request back to the Owner/Manager when the work is completed and/or if it Needs Review. When the Owner/Manager receives this notification, the request can then be reassigned back to the internal personnel (if more work is needed) or closed if the request has been resolved.
Instructions
Navigate to the Requests tab
Check the requests you wish to modify
Click Assign at the top
Select the assignee from the drop-down
Choose to send a Public or Internal Notification
Click Update
An email will be sent out with a re-assignment request, and the request will be reassigned