Change Request Due Dates

This article will show you how to change the due date associated with a request or set of requests to a specific date.

Important Notes

• Due dates are specific dates (for example, January 1, 2021), not countdown clocks (7 days left).

• Moving a due date will record an internal comment on a request.

• Due dates can be moved by Owners and Managers, but not internal personnel (a role only available in the SeeClickFix 311 CRM Work package).

• Both SLA and due date will be visible on the single request page. Due dates can also be added manually and used without SLAs set.

Instructions

1. Sign in to your site

2. Navigate to the Requests tab

3. Check the requests you wish to modify

4. Click Change Due Date at the top

5. Click into the field and select a date from the calendar

6. Select Update