Email Notifications

SeeClickFix 311 CRM keeps your users up-to-date with the latest information on each request. When various actions are taken on a request, emails are triggered to specific organizational members and resident users based on the settings for that request category and which users are following the issue. Here is the definitive list of all email notifications sent to Organization and Resident users.

Emails Sent to Organizational Users

User Account Emails

After a user has been added to an organization, an email is sent inviting the user

Subject: "A SeeClickFix 311 CRM account has been created on your behalf"
- Sent to emails that are not already connected to a SeeClickFix 311 CRM account
Subject: "You've been added to the [city] organization on SeeClickFix 311 CRM"
- Sent to emails that are already connected to a SeeClickFix 311 CRM account

If a user has forgotten their password, they can request a password reset and a password reset email is sent.

Request Email Notifications

Action	Email Recipient(s)
User submits a Request	The Automatic Assignee for that Request Category was assigned to the issue was assigned to them Email addresses in "Email to Route Request" where an issue within this Request Category was reported.
Request assigned to User	Request Assignee
Request is recategorized	Request Assignee Addresses in "Email to Route Request"
Request is acknowledged	Request Assignee
Request is closed by the resident or official	Request Assignee
Requested is reopened by the resident or official	Request Assignee Addresses in "Email to Route Request"
Internal comment is added	Request Assignee
Internal comment is added with an @ mention	User who was @mentioned Request Assignee
Public comment is added	Request Assignee
Due Date is changed	Request Assignee

Work Notifications

If your organization utilizes the Work product, these notifications will be sent as well.

Action	Email Recipient(s)
Request is over the SLA for the Request Category	"Escalate to" email address when the issue is overdue.
Work Order is assigned	Work Order Assignee
"Due At" is changed	Work Order Assignee

Emails Sent to Resident Users

User Account Emails

Emails must be sent to users when a new account is created and to manage existing accounts.

Confirm your Email
Forgot password

Issue Notification Emails

Action	Email Recipients
User submits an issue	Resident Reporter of the Issue that the issue was submitted successfully Resident Users with a Point of Interest (POI) nearby
User follows an issue	To notify the follower that they are a follower
Issue is acknowledged by an official	User who submitted the issue All Users who follow the issue
Comment is made on an issue	User who submitted the issue All users who follow the issue
Issue is closed by the resident or official	User who submitted the issue All users who follow the issue
Issue is reopened by the resident or official	User who submitted the issue All users who follow the issue

Watch Area Notifications

When a resident creates or follows a Watch Area, they are sent notifications about issues in that area.

Action	Email Recipients
Watch Area is created	To the user who created the Watch Area
Watch Area is followed	To the user who followed the Watch Area
Comment or status change is made on an issue within the Watch Area	To all users who follow the applicable Watch Area