Released Enhancements
CivicPlus Asset Management Integration Enhancements
Earlier this year, CivicPlus launched a two-way integration between the SeeClickFix 311 CRM and CivicPlus Asset Management solutions. This enables residents to submit all requests through SeeClickFix 311 CRM, with the request details automatically integrated into CivicPlus Asset Management. This then enables both systems to communicate with each other, keeping residents informed about the latest updates.
We have expanded the features and functionality of the integration:
When a request is closed on SeeClickFix 311 CRM, it triggers a status change and closes the related request in Asset Management. This keeps the integration from having orphaned request in Asset Management.
If a request is reopened in SeeClickFix 311 CRM, then the integration will now automatically reopen the same Asset Management request. Previously, the integration created a second request in Asset Management, which could lead to confusion. SeeClickFix 311 CRM does provide user restrictions for the organization to adjust settings so that residents (public users) cannot close or reopen a request.
When a request is created directly in Asset Management, the integration can import the request into SeeClickFix 311 CRM. This creates the request with the category and address information. This feature is to enable duplicate detection on the SeeClickFix 311 CRM side so that residents know a problem is already being worked on by the organization.
Request Status Updates
In the request detail page in SeeClickFix 311 CRM, we have improved the interaction of your staff users on updating requests. The enhancement enables your staff to more easily update the status of a request by including a status change option within the comment thread.
This enhancement has been directly requested by a variety of customers to ease the comment and status flow changes.
