Request categories can now be set up to accept requests without locations. Locationless requests may be useful for FOIA requests, public records requests, employee kudos, and more.
Turning Location-Less Requests On
When creating a new request category or editing an existing request category, you can toggle locationless requests by turning on or off "Require location upon submission."
Note:
This option cannot be enabled if the category has existing requests without a location.
Using Locationless Requests with the Customer Request Manager's Call-Taker Interface
When using the call-taker interface, at the top of the screen, the call-taker can toggle on or off whether the request being received has a location. When this is toggled to "No," only request categories that allow location-less requests will be available for selection. The map will then be grayed out so a location cannot be selected.
Using Locationless Requests with the Web Portal
To allow locationless requesting via the web portal, ensure that the web portal either directs users to a category list or directly to a specific request category.
Users on the web portal will be taken to a searchable list of all request categories. If they select a category that allows locationless reporting, they will not be prompted to pick an address.
You may also use the web portal to link directly to a location-less request category. In this case, those using the web portal will not be asked to add an address.
If you embed the portal starting on the map, then a location will be selected first, and then the categories list will appear. This means the categories will still have locations on them.
Using Locationless Requests on the Mobile App
The mobile apps start with the user choosing a location, which then populates the categories for that area. For categories that have the locationless option turned on, the category will still show in the list, and the user will submit an address with the request.
If the organization requires a workaround for this process, you can create a link specifically to the locationless request category and create a mobile button using this link. Here's an example:
When users are on a SeeClickFix 311 CRM app, they can use this mobile button to visit the web portal and submit a locationless request.
Integrated Request Categories
Currently, locationless requests are not available for integrated request categories. Each integration has separate requirements and will need to be worked on individually. Please discuss options with your Customer Success Manager.