Request categories can now be set up to accept requests without locations. Location-less requests may be useful for Freedom of Information Act Requests (FOIA), public records requests, employee kudos, and more.
Turning Location-Less Requests On
When creating a new request category or editing an existing request category, you can toggle location-less requests by turning on or off "Require location upon submission."
Note:
This option cannot be enabled if the category has existing requests without a location.
Using Location-Less Requests with the Customer Request Manager's Call-Taker Interface
When using the call-taker interface, at the top of the screen, the call-taker can toggle on or off whether the request being received has a location. When this is toggled to "No," only request categories that allow location-less requests will be available for selection. The map will then be grayed out so a location cannot be selected.
Using Location-Less Requests with the Web Portal
To allow location-less requesting via the web portal, ensure that the web portal either directs users to a category list or directly to a specific request category.
Users on the web portal will be taken to a searchable list of all request categories. If they select a category that allows location-less reporting, they will not be prompted to pick an address.
You may also use the web portal to link directly to a location-less request category. In this case, those using the web portal will not be asked to add an address.
If you embed the portal starting on the map, then a location will be selected first, and then the categories list will appear. This means the categories will still have locations on them.
Using Location-Less Requests on the Mobile App
The mobile apps start with the user choosing a location, which then populates the categories for that area. For categories that have the location-less option turned on, the category will still show in the list, and the user will submit an address with the request.
If the organization requires a workaround for this process, you can create a link specifically to the location-less request category and create a mobile button using this link. Here's an example:
When users are on a SeeClickFix 311 CRM app, they can use this mobile button to visit the web portal and submit a location-less request.
Integrated Request Categories
Currently, location-less requests are not available for integrated request categories. Each integration has separate requirements and will need to be worked on individually. Please discuss options with your Customer Success Manager.