Organize Request Categories

Request categories form the foundation of what kind of requests your organization will receive. This article will show you how to alphabetize or manually change the order of your request categories and questions.

Instructions

1. Sign in to your site

2. Navigate to the Profile menu, then select Manage Organization

3. Select Request Categories

4. To alphabetize your request categories, select Order A-Z

5. The page will refresh, and you will see all of the Request Categories in that agency in alphabetical order

6. To manually move a category or question, select the three-dot menu and click Move Up or Move Down

7. The page will refresh, and you will see that item in the new position