SeeClickFix 311 CRM offers a Connect integration with CentralSquare Community Development (formerly known as TRAKiT). The SeeClickFix 311 CRM integration with CentralSquare Community Development will implement the following API operations. This integration requires the customer to have a license and provide access to the CentralSquare API.
Important Note
The license for the third-party software's API utilized for this integration may require additional cost from that vendor. Please confirm your organization's API access and license with your third-party vendor.
1. Get Request Categories
SeeClickFix 311 CRM will periodically query CentralSquare Community Development for the latest Issue Types, and make them available as available request categories on our request submission forms.
There is no limit to the number of request categories that can be synced with CentralSquare Community Development.
Request categories are grouped into one or more city-defined service areas. This syncing feature is also available on demand in our SeeClickFix 311 CRM system.
2. Get Request Questions
For each CentralSquare Community Development request category (see step 1), SeeClickFix 311 CRM will periodically query TRAKiT for the latest Issue Sub-Types and make them available as answers to a sub-type question on the request submission forms.
Each question can be configured with the following options:
Question
Default: Select the issue subtype
Answer Required?
Default: true
Answer Is Public?
Default: true
Internal Use Only?
Default: false
This syncing feature is also available on demand in our SeeClickFix 311 CRM internal system.
3. ArcGIS Address Search
Prior to sending a request to CentralSquare Community Development, SeeClickFix 311 CRM will optionally look up an alternative address from a customer-provided ArcGIS geocode server.
The map coordinates, user-submitted address, and ArcGIS-validated address are available for submission to CentralSquare Community Development.
4. Create Request
SeeClickFix 311 CRM will submit requests to CentralSquare Community Development as they are created, for request categories configured to use the integration.
5. Get Request or Check Request Status
SeeClickFix 311 CRM will periodically poll CentralSquare Community Development for changes to the request, in order to take the following actions:
SeeClickFix 311 CRM will close the issue if the CentralSquare Community Development issue status matches a pre-configured value, or set of values (example: Status = CLOSED or UNFOUNDED).
SeeClickFix 311 CRM can comment on the issue with a pre-defined message if any CentralSquare Community Development issue field matches a pre-configured value (example: Status = PENDING).
This feature is also available on demand in our system.