SeeClickFix 311 CRM can integrate directly into the CentralSquare EAM (Enterprise Asset Management) Work Order module. While most integrations with CentralSquare EAM are with the Work Request module, we do also offer an integration directly between a SeeClickFix 311 CRM Request and CentralSquare EAM Work Order. The current use of this direct integration with Work Orders in CentralSquare EAM is for internal types of requests, such as city facility concerns.
Important Note
This integration requires the CentralSquare EAM Citizen Portal REST API.
The integration with the Work Order module is more limited than the Work Request integration. It includes the following feature sets:
Automatic creation of a Work Order from a SeeClickFix 311 CRM Request, including image attachments.
Automatic creation of comments on the Work Order if new comments are added to a SeeClickFix 311 CRM Request.
Automatic status change to “Close” of the SeeClickFix 311 CRM Request based on Status Codes updated on the Work Order. The closing comment can be customized based on status.
Automatic comments posted to SeeClickFix 311 CRM Request based on Status Codes updated on the Work Order. The comments can be customized based on different status codes.
Ability to import comments from a Work Order onto a SeeClickFix 311 CRM Request.
The integration with the Work Order module does not include:
Request category or question syncing
Secondary geocoding
Closing of Work Orders based on the closing of SeeClickFix 311 CRM Request
Ability to create requests in SeeClickFix 311 CRM based off Work Orders
Ability to import images from a Work Order onto a SeeClickFix 311 CRM Request