SeeClickFix 311 CRM provides a productized, hosted integration with CentralSquare Enterprise Asset Management (EAM) for Work Requests.
With the integration, resident requests are instantly routed and passed from SeeClickFix 311 CRM into CentralSquare Enterprise Asset Management through a two-way integration that keeps the city and the requester up to date. SeeClickFix 311 CRM can dynamically sync the correct work request categories into SeeClickFix 311 CRM for public reporting.
Important Note
This integration requires the CentralSquare Enterprise Asset Management Citizen Portal REST API.
Address Lookup
Prior to creating a Work Request in CentralSquare Enterprise Asset Management, the integration can query an ArcGIS geocode server for an address, based on the X/Y map coordinates of the request (such as reverse geocode).
Submitting Requests
As requests are created in SeeClickFix 311 CRM, the integration submits them to CentralSquare Enterprise Asset Management individually (on the fly) as new Work Requests
If a SeeClickFix 311 CRM request includes an image, the integration submits it to CentralSquare Enterprise Asset Management as a Document on the Work Request
Submitting Comments
As public comments are added in SeeClickFix 311 CRM, the integration submits them to CentralSquare Enterprise Asset Management individually (on the fly) as Comments on the Work Request
If a comment includes an image, the integration submits it to CentralSquare Enterprise Asset Management as a Document on the Work Request
Importing Comments
The Integration will periodically query CentralSquare Enterprise Asset Management for Comments added to the Work Request and will import those marked as Publicly Available.
Importing Images
The Integration will periodically query CentralSquare Enterprise Asset Management for Documents added to the Work Request and will import those marked as Publicly Available.
Checking for Updates
The Integration will periodically query CentralSquare Enterprise Asset Management for changes to the Work Request, in order to take the following actions:
The Integration will close the issue if the CentralSquare Enterprise Asset Management Work Request has been closed.
The Integration can optionally comment on the issue with a pre-defined message if a specific CentralSquare Enterprise Asset Management Work Request field matches a pre-configured value (example: Status = In Progress) or changes (example: ProblemCode changes from Trash Pickup to Illegal Dumping).
This query runs on a schedule but can also be triggered on demand through the SeeClickFix 311 CRM internal system.