This report provides a history of alerts that were triggered over a given period, along with the records that triggered each alert. This report can only be scoped by date range.
Important Note
This report is available through our Risk Management and Analytics add-on suite.
How Can It Be Used?
This report provides insight into what types of alerts have come through (whether for team oversight or for individual purposes). This can help users ensure that nothing is negatively impacting their social media accounts or that questions posted to pages have not gone unanswered. It can also provide helpful metrics, for example, the number of questions they received over a given time period or the amount of times a specific keyword is mentioned.
How Do You Access It and Use It?
Log in to your archive
Click on the Reports tab:
Select View under the Alert History Report:
Select your Date Range for your report using the Date Range dropdown menu:
Select your Scope (either all accounts in your archive OR specific accounts) for your report:
Click the Generate Report button:
After generating the report, users can further narrow down the results by clicking on the number(s) under the records matched column, or by clicking on the Show Record(s) link under the appropriate alert:
