Alert History Report

The Alert History report shows a history of alerts that were triggered during a selected date range, along with the records that triggered each alert. Use it to review alert activity, monitor your social media accounts, and identify trends over time.

For example, you can use the report to help ensure that questions posted to your social media pages have not gone unanswered, see how many questions you received during a selected time period, or measure how often a specific keyword or type of alert occurs.

Important Note

This report is available through our Risk Management and Analytics add-on suite.

Instructions

1. Log in to Social Media Archiving

2. Click on the Report tab:

   

3. Click the View button to the right of the Alert History section:

   

4. Use the Date Range field to select the desired date range:

   

5. Select the Scope of the report:

   

   • All social accounts: Include all social media accounts in the report

   • Specific accounts: Include selected social media accounts in the report

     Note:

     If you select “Specific Accounts” for the report scope, you will need to fill in some additional fields:

     

     • All accounts owned by dropdown: Select an account option:

       • All accounts owned by: Select this option to include accounts owned by specific users in the search results. You will click the Select account owner dropdown and select the user whose social media accounts you want to include.

       • Specific account (not pictured): Select this option to include specific social media accounts in the search results. You will click the Select account dropdown and select the social media accounts you want to include.

     • Add more accounts: Click this link to add additional account owners and their accounts to the report.

6. Click the Generate Report button:

   

7. An Alert History report will appear below the report criteria fields:

   

8. Further narrow down the results by clicking the numbers under the Records Matched column, or by clicking on the Show Record(s) links for the desired alerts, if desired:

   

9. Click the Update Report button to regenerate the report if needed:

   

   Note:

   Update the Date Range and Scope fields for the report before clicking the Update Report button, if desired.

10. Click the Download Report button to save a PDF copy of the report to your device, if desired:

    

    Note:

    Your browser’s pop-up blocker must be disabled to download report.