This article covers how to connect your Nextdoor Account to Social Media Archiving.
Important Notes
Nextdoor's API is still in Beta and Social Media Archiving is making best efforts to capture all available content
Currently, we can capture the following content:
Account Profile
Public Agency (Account) Posts
Nextdoor API limitations/restrictions:
Videos in posts cannot be captured
Polls cannot be captured and will show as blank records
Backtracking is currently limited to the 50 most recent amount posts
User Comments on Account Posts
Nextdoor API limitations/restrictions:
Only the user ID, not the name of the Profile, will show for users making comments
Attachments from comments cannot be captured
Direct messages cannot be captured
Events
Nextdoor API limitations/restrictions:
The event date and time cannot be captured
We expect a more robust capture of additional content in the future as Nextdoor expands its API access
Required
Each Staff user posting to your Nextdoor Agency account must connect their Staff account to the Archive to capture their posts made on the Agency account.
Example: If you have three Staff member accounts posting to your Agency account, all three should individually connect their Staff account under their respective Social Media Archiving user
Agency account records will be split up and housed under each Staff user account that created the records
Connect as an Account Owner: Initial Steps
Find the Account Owner setup email titled CivicPlus Social Media Archiving: Action Required - Connect your Social Media Accounts:
Click the custom link provided in the email to navigate to your Connect Accounts page:
On the next window, select Connect Nextdoor:
Note:
Bookmark this window so you can access your personalized account connection page in the future.
Connect as a System Administrator: Initial Steps
Sign in to your Archive
Select the Configure tab:
Navigate to the Social Media Accounts tab:
Next to your name, click Connect Accounts:
Note:
If the Account Owner's email is different from your System Administrator email, you'll need to click the sign next to I have the account credentials to connect accounts for [Account Owner name] in order to locate the Connect Account button from Step 4.
Connect Nextdoor Instructions
Open a separate tab in your browser, log in to Nextdoor.com, and confirm you are logged into the account you'd like to add to the Archive
Navigate back to your Archive and click the Connect Nextdoor button:
Use the pop-up prompt to log in (if you are already logged in, it will recognize the account and skip that step):
Accept the permissions to archive the account:
You will get the following confirmation message after completing this connection flow:
Confirm the Correct Account is Connected
System Admins have the option to check that the correct account was connected.
Navigate to the Browse tab:
Select the Account Owner's name:
Select the Nextdoor account:
Click the View button next to the Profile option:
This will display the Profile Record. Confirm the Agency account is displayed and the record includes Is Neighbor Profile: False
If you see Is Neighbor Profile: True, the Account Owner has connected their personal Nextdoor Profile and not their Agency Profile; in this case, contact Support to have the Neighbor Profile Removed and ensure the correct Agency account is connected:
