Instagram accounts are connected to the archive through Facebook.
Important Note
You must utilize a Facebook Profile that is an Admin on the corresponding Facebook Page to authorize an Instagram account connection.
Account Owner Instructions
Locate and open your initial email with the subject line of ArchiveSocial: action required - connect your social media accounts:
Click the custom link within that email:
On the next window, select Connect Instagram:
Note:
Bookmark this window so you can access your personalized account connection page in the future.
System Administrator Instructions
If your Instagram account is already correctly configured, it can be connected through the normal flow! Navigate to the Configure tab:
Click Connect Accounts next to/alongside the appropriate Account Owner:
Click the Connect Instagram Business button:
Follow the same steps taken to Connect a Facebook Page. The last prompt of the connection flow allows you to select Instagram accounts to connect to the archive
Account Did Not Show up to Connect
Important Account Not Showing Note
Again, you must be a Business Administrator on Meta Business Suite that owns Instagram and the corresponding Facebook Page.
Note:
Visit the Business Administrator on a Meta Business Suite link for help in ensuring your Business Suite and assets (Pages and Instagram Accounts) are correctly configured.
Configure your Instagram as an Instagram Professional Account (business or Creator)
Those without an existing Facebook Page for pairing can create one on Facebook
You only need to name the page and categorize it. No other information needs to be filled out for the page
Note:
We recommend using the same name as the Instagram account.
Once created and named, you can connect your Instagram to the Facebook Page following the steps in the System Administrator Instructions
The placeholder page you create must remain active to maintain an Instagram connection
You are now ready to connect or reconnect the account in the archive. Use the Connect Instagram Business button and follow the connection flow, which is the same as the Facebook Page Connection Flow.
Troubleshooting and Additional Information
Instagram may display an error when attempting to connect or Confirm the connection of the account to a corresponding Facebook Page.
Try Logging into the Meta Business Suite. You may receive a prompt to finalize the Instagram to Facebook connection
Your Profile may need to be configured in the Meta Accounts Center
If you are inheriting the Instagram management from another member of your organization, you will likely need to update the Meta Accounts Center. Please use the following steps to add your Facebook Profile