Utility Billing has an integration to InfoSend, which provides the ability to outsource printing, envelope-stuffing, and mailing services, which enables you to serve residents who request paper bills.
Setup Requirements
You will need to work with your InfoSend account manager and your CivicPlus implementation consultant to create an invoice template that meets InfoSend requirements. Some of those requirements include:
Paper size must be 8.5inches by 11 inches
Perforation lines to be 3.5 or 3.75 inches from the bottom of the document
The left margin must be 1/2 inch
The address must fit inside envelope windows
How the Integration Works
You will need to use our HTML PDF template process to create your mailings. In your billing cycle operations, after you generate invoices, you will click ‘Send to Infosend’. This will merge all PDFs from that billing cycle into one PDF and SFTP the file to InfoSend. InfoSend will process the file to print and to fill envelopes.
Instructions
Click on Operations
Select the cycle you want to generate invoices for
Click Send To InfoSend
Note:
A toast notification stating the progress of the PDF merge will appear. The time it takse to complete the merge depeneds on the size and number of PDFs.
A success notification will appear when the PDF merge is complete
