Import & Manage Subscribers

This article will show you how to import Subscribers for a list in Notifications Admin as well as view and remove subscribers.

Import Subscribers

Import Requirements

• Imported file must be of type .CSV.

• Row one must include the label of the field

• The file must include first name, last name, email address, and subscription type

• View a template CSV file

1. Navigate to your organization's Notifications Admin site (http://notifications.civicplus.com/[orgname]/admin)

2. Click the Subscription Lists tab

3. Select Actions and then Import Subscribers next to your desired list

4. Drag and drop or click to add your CSV file to the Import box

5. Click Replace current subscribers to delete all current subscribers and replace them with your desired list; do not click this option if you only want to add or modify subscribers

6. Click Upload

7. Subscribers will begin importing and an Import Status message will display

8. Imported subscribers will receive a Welcome email for the subscription list

View Subscribers for a List

1. Select the Subscription Lists tab

2. Find the desired list and click Actions and then Subscribers

3. View the subscribers for the subscription list

   • First/Last Name: View the first and last name of the user

   • Email Address: The email address used to subscribe

   • Phone Number: View the phone number of the user

   • Type: The type of subscription the user has (Email, SMS, or Both)

   • Subscribed: The date they first subscribed

   • Suppressed: An icon for email, SMS, or both will show if the user has been added to the Suppression List

   • Verified: If the user account has been verified or not

Export Subscribers for a List

1. Navigate to the Subscription Lists tab

2. Select Actions and then Export Subscribers next to the list

3. Open the exported list file

Remove Subscribers from a List

Subscribers can be unsubscribed individually from a list in Notifications Admin. If the user is subscribed to both email and SMS, they will be unsubscribed from both.

1. Navigate to the Subscription Lists tab

2. Click Actions and then Subscribers next to the desired list

3. Find the subscriber you want to remove and click Actions and Unsubscribe

4. Click OK on the pop-up prompt that says Are you sure you want to remove this subscriber?

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