Create & Manage Subscription Lists

  • Updated on Jan 27, 2026
  • Published on Jul 17, 2025
  • 2 minute(s) read
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This article will show you how to create a Subscription List in Notifications Admin.

Important Notes

  • Each list requires a name and a description. Names must be unique and can be a maximum of 100 characters. The description may be up to 1,000 characters in length.

  • All categories associated with the HCMS will be available to add to a list. One or more categories can be associated with each list.

  • There is no Draft state of a list. All lists can be subscribed to by residents. Lists set as internal-only will be restricted to imported/authenticated users.

Create a List

  1. Sign in to your organization's Notifications Admin site (http://notifications.civicplus.com/[orgname]/admin)

  2. Navigate to the Subscription Lists tab The Subscription Lists tab in the navigation menu.

  3. Click New Subscription ListThe 'New Subscription List' button on the Subscription Lists page.

  4. Complete the fields Form for creating a new subscription list with fields for name and description.

    • Name: Enter the name of the list

    • Description: Add a short description

    • Sender Name: This is the name that will appear in the From field of the notification

      Note: This will default to the name of the organization.

    • Reply-To Email Address: This is the email address that will be used if the user chooses to reply to an email notification

      Note: This will default to no-reply@civicplus.com.

    • Header / Footer (Optional): If needed, add an email header and footer that will display in the notification emails

    • Enable SMS: Turn on or off SMS messages for this subscription list. If toggled off, users will not be able to subscribe to SMS notifications for that list.

    • Internal Only: Enable to make this an internal-only list. This will remove the listing from the public-facing screen and only authenticated users associated with the Organization or imported users will be able to subscribe or unsubscribe.

    • Products: Selecting which product the list is associated with will help with presentation to public users in Resident Portal Alerts & Notifications.

      • Notifications should be used for Web Open lists.

      • HCMS should be used for Web Evolve lists.

      • CivicClerk should be used for Agenda and Meeting Management Select lists.

    • Categories: If you selected HCMS in the Products list, select the HCMS categories to add to the list

    • Hide field labels: If you selected HCMS in the Products list, you can choose to hide the content type field labels on all notifications for this subscription list

  5. Click SaveThe Save button on the New Subscription List page.

Delete a List

Important Notes

  • All staff users can delete any list

  • Lists can be deleted if there are associated subscribers

  1. Sign in to your organization's Notifications Admin site (http://notifications.civicplus.com/[orgname]/admin)

  2. Navigate to the Subscription Lists tab The Subscription Lists tab in the navigation menu.

  3. Find the desired list and click Actions, and then DeleteThe Actions menu next to a subscription list with Delete highlighted.

  4. Respond OK to the pop-up prompt that says Are you sure you want to delete this subscription list?Confirmation dialog asking to delete a subscription list with the Ok button highlighted.

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