Manage Your Alerts in the Resident Portal

Navigate to your organization's Resident Portal page

Note:

You will need to sign in to the Portal to manage your notification preferences.

Select the Alerts & Notifications tab

Select the Alerts or Weather Alerts tab

If needed, use the Search bar to search for a subscription list

Use the toggle next to a list to subscribe to alerts

Note:

You can also select the Subscribe to All button to receive notifications for all alerts.

The first time you subscribe to a list you will be prompted to complete your profile. Your Email will automatically populate. Click Continue with Email Only to just subscribe to email alerts, or choose to also Add Phone Alerts.

(Optional) If you choose to add phone alerts, fill out the Phone Number fields:

• Mobile and Voice Alerts: Select an existing number or add a new one. The first Cell Phone number field is required to receive weather alerts. This number must support text messages.

• Voice Alerts: Select an existing number or add a new one. The Home Phone field is required to receive weather alert calls.

Click Next

Click Send Verification Code to verify the cell phone number you provided

Enter the One Time Password that was sent to your phone and click Verify Code

Click Next once the phone number is verified

Click Add New Address to enter a location

Fill out the address fields in the pop-up

Note:

If you prefer not to provide your specific address, you can provide your general location. City, State, and Zip Code are required to receive Notifications.

• Address Label: Edit the default label to describe the address, such as "Home Address"

• Country: Type and select the applicable country

• Search Google Maps: Type and select an address to search Google Maps and auto-populate the remaining fields

• Address: Add the address for your location

• City, State, Zip: You will need to enter your city, state, and zip code

• Shipping Address is the same: Check the box if the address you entered is the same as your shipping address

Click Save Changes

Select the address and click Next

Select your preferred Language(s) and click Next

Review your information

Click Save and Complete

Note:

The profile information will automatically be used when you subscribe to alerts in the future. You can click Manage Contact Information to update, as needed.

A green confirmation bar will appear in the bottom right corner when you have successfully subscribed to a list

Go to your organization's Resident Portal page

Select the Alerts & Notifications tab

Select the Alerts or Weather Alerts tab

Click the toggle button next to the list you want to unsubscribe from

Note:

You can also use the Unsubscribe from All button to unsubscribe from all alerts.

A green confirmation bar will appear in the bottom right corner when you have successfully unsubscribed

Go to your organization's Resident Portal page

Select the Alerts & Notifications tab

Select the Alerts or Weather Alerts tab

Click Manage Contact Information

Update your contact information, as needed, on Account Service

• Add & Manage Your Phone Number

• Change the Name on Your Account

• Change Your Email Address

• Manage Your Location & Address