The Alerts and Weather Alerts tabs allow you to manage your Mass Notification subscriptions in the Resident Portal.
Important Note
When subscribing to Weather voice alerts for your home or cell phone, you will only receive a call for the alert you have subscribed to if it is a "Warning" status or severe weather. All other Weather Alerts will be provided using SMS or Email.
Subscribe to Alerts
Navigate to your organization's Resident Portal page
Note: You will need to sign in to the Portal to manage your notification preferences.
Select the Alerts & Notifications tab
Select the Alerts or Weather Alerts tab
If needed, use the Search bar to search for a subscription list
Use the toggle next to a list to subscribe to alerts
Note: You can also select the Subscribe to All button to receive notifications for all alerts.
The first time you subscribe to a list you will be prompted to complete your profile. Your Email will automatically populate. Click Continue with Email Only to just subscribe to email alerts, or choose to also Add Phone Alerts.
(Optional) If you choose to add phone alerts, fill out the Phone Number fields:
Mobile and Voice Alerts: Select an existing number or add a new one. The first Cell Phone number field is required to receive weather alerts. This number must support text messages.
Voice Alerts: Select an existing number or add a new one. The Home Phone field is required to receive weather alert calls.
Click Next
Click Send Verification Code to verify the cell phone number you provided
Enter the One Time Password that was sent to your phone and click Verify Code
Click Next once the phone number is verified
Click Add New Address to enter a location
Fill out the address fields in the pop-up
Note: If you prefer not to provide your specific address, you can provide your general location. City, State, and Zip Code are required to receive Notifications.
Address Label: Edit the default label to describe the address, such as "Home Address"
Country: Type and select the applicable country
Search Google Maps: Type and select an address to search Google Maps and auto-populate the remaining fields
Address: Add the address for your location
City, State, Zip: You will need to enter your city, state, and zip code
Shipping Address is the same: Check the box if the address you entered is the same as your shipping address
Click Save Changes
Select the address and click Next
Select your preferred Language(s) and click Next
Review your information
Click Save and Complete
Note: The profile information will automatically be used when you subscribe to alerts in the future. You can click Manage Contact Information to update, as needed.
A green confirmation bar will appear in the bottom right corner when you have successfully subscribed to a list
Unsubscribe from Alerts
Go to your organization's Resident Portal page
Select the Alerts & Notifications tab
Select the Alerts or Weather Alerts tab
Click the toggle button next to the list you want to unsubscribe from
Note: You can also use the Unsubscribe from All button to unsubscribe from all alerts.
A green confirmation bar will appear in the bottom right corner when you have successfully unsubscribed
Manage Contact Information
Go to your organization's Resident Portal page
Select the Alerts & Notifications tab
Select the Alerts or Weather Alerts tab
Click Manage Contact Information
Update your contact information, as needed, on Account Service
