Add a Parcel Complaint

  • Updated on Jul 22, 2025
  • Published on Jul 16, 2025
  • 2 minute(s) read
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Instructions

  1. Sign in to your site

  2. Navigate to Code Enforcement, expand Citizen Request & Concerns, and select Add Parcel Complaint The expandable tab labeled Code Enforcement in the left-hand vertical navigation menu, then the Citizen Request and Concerns expandable tab, and finally the option labeled Add Parcel Complaint with a plus sign icon.

  3. On the pop-up screen, Search Parcels The button labeled Search at the bottom of the pop up window.

  4. Select the parcel and click Add Record to tie it to the complaint First the parcel in the table, then the Add Record above the column labeled Building / Suites Name.

  5. Review Parcel Details The text entry fields under the Parcel Details header.

  6. Fill out the Occupant Information The text entry fields under the Occupant Information header.

  7. Scroll down and fill out the Citizen Request & Concerns Details The text entry fields under the Citizen Request and Concerns Details header.

    • Location: Enter the location of the complaint

    • Record Description: Add a description of the complaint

    • Requestor Name: List the name of the person submitting the complaint (The defendant never sees this information)

    • Email, Phone, Address: Add the email address, phone number, and physical address of the requestor, if known

    • Record Type / Sub Type: Choose the type of record. Also, select the right sub-category. These choices should best describe the violation

      Note:

      This field controls what department the complaint is routed to.

    • Assigned Inspector: Select an inspector from the list to assign to this record. This inspector does not always have to be the same one. It does not need to match the inspector assigned to an inspection record in the complaint's inspection tab. The assigned inspector will be notified using email. They will also get a notification on their dashboard. This field also controls the name and title that are printed on many forms, letters, and placards related to the record

    • Signatory Title: The signatory title drop-down list is used. This happens when the default title for the person signing needs to be changed. For example, it is often used when staff act for other staff

    • Entry Date: Will default to today's date, adjust as needed

    • Resolve By Date: Set a date for when the complaint will need to be resolved

    • Record Status: This field controls the process of the record

      • Assigned: Select if the complaint was assigned to an inspector in the field above

      • Closed: This status is used when an inspection or investigation is finished. It applies if no violation was found during the inspection. It also applies if the issue was solved before the inspector got there.

      • Pending: Select if the complaint is just being filed and needs to be processed (investigated)

      • Violation Issued: Select to immediately close the complaint and link it directly to a new violation record.

        Note:

        Creating a violation record does not mean the violation has to be processed as a citation and/or court ticket. The Violation System is used to track all issues related to violations of codes. The system provides a quick link between the complaint and the violation record.

    • Visibility: Choose to make the complaint visible to the public or Admin only

    • Violation Codes: This field can be used to reference a violation code.

      Note:

      Any time the specific identification of a code is required, the user should create a violation record.

  8. Click Save Record The button labeled Save Record.

  9. Fill out additional tabs, as needed:

  10. Click Save Record to save any changes The button labeled Save Record.

  11. To print a record of the complaint, click Print Menu and configure print options The button labeled Print Menu, to the right of the button labeled Save Record.

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