Important Note
Only users with Payments Portal access may register terminals or EMV devices. If you do not have access, please contact the CivicPlus Payments Support Team.
Instructions
Prepare for Installation
Ensure you have the necessary Payments Portal permissions to add a new payment device to your system
Confirm that the terminal is powered on and connected to the internet using Ethernet, Wi-Fi, or Bluetooth, depending on the device model.
Locate the Registration Code found on the terminal screen
Note: When the terminal is first powered on, it may display a unique registration code. The device will cycle through codes, use the one that is currently displayed on the screen. If you cannot find the code, restart the device. You can also reach out to the CivicPlus Payments Support Team for assistance.
Register Your Device
Navigate to the Payments Portal and log in with your administrator credentials
Click Gateway Configurations and locate the gateway you wish to configure for your terminal
Navigate to the Actions menu and select the EMV Devices option
Click Register Device
Fill in the device's information fields
EMV Device Name: This should be a descriptive name, such as "Front Desk Terminal" or "POS 1"
Registration Code: This will be displayed on the terminal screen
Click Add
Verify Device Connection
Once registered, the system should confirm that the device has been successfully added
The terminal might display a confirmation message or prompt a restart
If you are looking to run a test transaction, please follow the directions outlined at Recreation Management Credit Card Test. If you have any questions or issues with the devices or testing, please reach out to our Payment Operations team.