If you are using CSG Forte as your payment gateway, the end-user has 20 minutes to complete their payment information before their session times out.
If the user does not complete their transaction in the allotted time, they will have the opportunity to try again. The screen will automatically update once the session has expired.
In Recreation Management, they will be redirected to this page with the option to Click here to try again.
In Web Central, the user will need to click the Try Again button.
To confirm a session timeout, log in to the Payments Portal and navigate to the activity log. Here, the Pay Error will be listed as Expired Session.
If you click the raw response, you should see something like this:
