This article walks through how to set up your Ingenico Lane/3600 Device. Once set up, you will then need to register and configure your device for CivicPlus Payments.
Included in the Box
Ingenico Lane 3600 terminal
Power supply
Cable cord
Screws to fix the main cable to the terminal
Set Up the Device
Once your equipment is unboxed, plug the power supply connector into the jack on the Multipoint Interface Cable.
Connect the Multipoint Interface Cable into the Multipoint Port on the underside of the terminal.
Connect the other end of the Multipoint Interface Cable to an Ethernet port (router, modem, or wall jack).
Plug the power supply adapter into an available power outlet.
Power On and Register the Terminal
Once power is supplied to the terminal, the initialization process begins.
Once the terminal has successfully established its IP Address, it will attempt to call the terminal service.
Once connected, the device is ready for use, and the registration code will display on the terminal.
Copy the code to enter into the CivicPlus Payments registration page
Troubleshooting
Restart Your Terminal
You can restart your terminal using the following method:
To perform a hard reboot, press and hold the .,#* key and < (yellow key) simultaneously until the device powers off.
Device Disconnected
Verify that you are using the provided multi-point mono connector (Ethernet) cable and power supply. The power supply plugs into the splitter on the Ingenico multi-point mono connector cable.
Verify that the Ethernet jack on the multi-point mono connector cable is plugged securely into your router, modem, networking switch, or Ethernet wall jack.
Verify that your device was obtained from the CardPointe shop, or your software provider.
Consult with your IT administrator to verify that the Ethernet port being used has access to the Internet, and that your internal network allows CardPointe Integrated Terminal connections. This will ensure that a firewall is not blocking the connection.
Device Restarting Unexpectedly
The most common cause for a device restarting during the day is the result of an inaccurate time setting on the device. Devices are configured to automatically restart at 4 a.m. local time. To update your time settings, follow the steps below.
Access the admin menu by keying in 2-6-3-4, then "F".
Select Tetra Admin
Scroll down to Date and Time.
Press O (green button) to access Date and Time settings.
Enter the current date using the device number pad.
Scroll down to the time.
Enter the current time in 24-hour format, using the device number pad.
Press O (green button) to save your settings.