This article walks through how to set up your Ingenico Lane/7000 Device. Once set up, you will then need to register and configure your device for CivicPlus Payments.
Included in the Box
Ingenico Lane/7000 terminal
Ingenico Multipoint Interface Cable
Ingenico power supply
Ingenico Stylus
Set Up the Device
Plug the power supply connector into the jack on the Multipoint Interface Cable
Connect the Multipoint Interface Cable to the Multipoint Port on the underside of the terminal
Connect the other end of the Multipoint Interface Cable to an Ethernet port (router, modem, or wall jack).
Plug the power supply adapter into an available power outlet
Attach the stylus to your device, using the provided two-sided tape
Connect to WiFi
On the pin-pad, press 2634 (the screen will change. If it does not, re-try step 1 until you see the new screen.)
Press the F key (the F key is below the number 7)
You can use your finger for input on the screen, or utilize the included stylus.
Select Tetra Admin
Select 4-Configure Wi-Fi
Select 2-Scan Networks
Click/select your wireless network after the scan is complete. Enter the password using the alphanumeric keypad or touch screen.
Note: The keypad uses T9 entry. Pressing each key more than once cycles from numbers to lower-case letters to upper-case letters.
Once you have entered your password, press the green circle/enter key to complete this setup.
The device will confirm to connect, press the green button again on the pin-pad to confirm.
Press the red X 4 to 5 times to return to the home screen.
Power On and Register the Terminal
Once power is supplied to the terminal, the initialization process begins.
Once the terminal has successfully established its IP Address, the registration process begins
The terminal will display a four-digit code.
Copy the code to enter into the CivicPlus Payments registration page
Enter Text Using the Multi-Tap Method
Certain aspects of setup and configuration will require you to input characters using the keypad.
Each number key also represents a set of letters that can be entered with that key, if pressed more than once. The first key press will enter the number, while pressing the key multiple times will enter one of the letters associated with that number key.
For example:
Press 2 once to enter the number 2.
Press 2 twice to enter a lowercase a.
Press 2 three times to enter a lowercase b.
Press 2 four times to enter a lowercase c.
Press 2 five times to enter a capital A.
Press 2 six times to enter a capital B.
Press 2 seven times to enter a capital C
Troubleshooting
Restart Your Terminal
You can restart your terminal using either of the following methods:
To perform a soft reboot, access the Admin Menu and select the Restart Terminal option.
To perform a hard reboot, press and hold the .,#* key and < (yellow key) simultaneously until the device powers off.
Device Disconnected
Verify that you are using the provided multi-point mono connector (Ethernet) cable and power supply. The power supply plugs into the splitter on the Ingenico multi-point mono connector cable.
Verify that the Ethernet jack on the multi-point mono connector cable is plugged securely into your router, modem, networking switch, or Ethernet wall jack.
Verify that the Ethernet port being used has access to the Internet, and that your internal network allows Integrated Terminal connections. This will ensure that a firewall is not blocking the connection.
Command Canceled Error
Check that the stylus is securely connected to the terminal. Without a connected stylus, the terminal aborts the signature process with a "Command Cancelled" error.