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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Authorize.net EMV Tray App Logging

  • Updated:

The Pay Tray Application has its own logging but for Authorize.net, it too has additional logging that can be used.

 

The log file produced will be written to the root of the installation directory of the app. If you installed the tray app in the default location, you will find the log file under: C:\Program Files (x86)\CivicPlus\CpPay Tray App. The name of the file will be EMV_SDK_Logs.txt.

 

You do not have to turn on general logging to use Authorize.net logging. These two settings produce separate log files. However, it is beneficial to our support team to have both sets of log files, therefore, you may wish to use these two in tandem.

 

Important Notes

  • In order to successfully log, your Windows user will need write access to the directory, or you will need to run the tray app with administrator privileges.
  • You will need version 2.4.0.0 or higher in order to use this feature.

 

Instructions

  1. Right-click on the Pay Tray App icon in your Windows tray
    App in system tray.
  2. Select Settings
    Settings.
  3. Under Authorize.net EMV, change AuthorizeNetLoggingEnabled to True
    Authorize.net true.
  4. Click Save
    Save.

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