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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Install the Pay Tray App

  • Updated:

This article will show you how to complete the installation process for the Pay Tray App.

 

Instructions

  1. Download the Pay Tray App
  2. Launch the installer
    1. If you are greeted by the following prompt click More Info
      more info link.
    2. Then click Run anyway
      run anyway button.
  3. Follow the prompts to install the app
    welcome screen
  4. The first time you run the tray app, you must run it as an administrator. If you do not do this, you will receive a reminder.
    Notice that a security certificate must be installed before use. Run this app as an admin.
  5. To run the app as an administrator, right-click on the application and select Run as administrator
    run as administrator.
  6. On the first screen, click OK on the window that says, "We're about to install a needed security certificate. If your system asks you whether you want to run the application that follows and install a certificate, please do. 
    Security certificate install notice.
  7. You should receive the following notification that says "CP Pay Command listener started"
    Command listener started notice.
  8. The tray app should now be running in your system tray
    Pay Tray app in system tray.
  9. To open the app, right-click on the icon and select Settings
    Settings option in menu.
  10. You are now ready to configure the app for your gateway

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