Tyler Enterprise Permitting & Licensing Integration

  • Updated on Sep 4, 2025
  • Published on Jul 25, 2025
  • 1 minute(s) read
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SeeClickFix 311 CRM provides a productized, hosted integration with Tyler Technologies Enterprise Permitting & Licensing Software (formerly known as EnerGov) for code cases.

Important Note

The license for the third-party software's API utilized for this integration may require additional cost from that vendor. Please confirm your organization's API access and license with your third-party vendor.

Requirements

  • Tyler Enterprise Permitting & Licensing 9.6.1+

  • Tyler Enterprise Permitting & Licensing API (REST/JSON)

Features

  • ArcGIS Address Search

    • Prior to sending a request to Tyler Technologies, SeeClickFix 311 CRM will optionally look up an alternative address from a city-provided ArcGIS geocode server. The map coordinates, user-submitted address, and ArcGIS-validated address are available for submission to Tyler Technologies.

  • Create Request

      • SeeClickFix 311 CRM will submit issues to Tyler Technologies as they are created, for request categories configured to use the integration.

  • Get Request (Check Request Status)

    • SeeClickFix 311 CRM will periodically poll Tyler Technologies for changes to the request, in order to take the following actions:

      • SeeClickFix 311 CRM will close the issue if the Tyler Technologies request has been closed.

      • SeeClickFix 311 CRM will comment on the issue with a city-defined message if an Tyler Technologies request field matches a pre-configured value (Status = In Progress).

    • This feature is also available on demand in our internal system.​​​​​​

  • Create Comment on Request

    • Public comments added in SeeClickFix 311 CRM will be sent to the Tyler Technologies request, as they are created.

  • Get Comments and Images on Request

    • SeeClickFix 311 CRM will periodically poll Tyler Technologies for comments and images added to a request and will import those specifically marked as public. This is typically accomplished via a dedicated "public" checkbox (boolean field). If no public flag is available, we will fall back on a string prefix "To SCF:" in the actual comment itself.

    • SeeClickFix 311 CRM will fetch comments at the same time as the status checks mentioned above.

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