Manage Your Alerts in the Resident Portal

The Alerts and Weather Alerts tabs allow you to manage your Mass Notifications subscriptions in the Resident Portal.

Important Note

• When subscribing to Weather voice alerts for your home or cell phone, you will only receive a call for the alert you have subscribed to if it is a "Warning" status or severe weather. All other Weather Alerts will be provided using SMS (text message)/Email.

Subscribe to Alerts

1. Go to your organization's Resident Portal page
2. Select the Alerts & Notifications tab
   
3. Select the Alerts or Weather Alerts tab
   
4. If needed, use the Search bar to search for a subscription list
   
5. Use the toggle next to a list to subscribe to alerts
   
   Note: You can also select the Subscribe to All button to receive notifications for all alerts.
   
6. The first time you subscribe to a list you will be prompted to complete your profile. Fill out the Phone Number fields:
   
   • Mobile and Voice Alerts: Select an existing number or add a new one. The first Cell Phone number field is required to receive weather alerts. This number must support text messages.
   • Voice Alerts: Select an existing number or add a new one. The Home Phone field is required to receive weather alert calls. 
7. Click Next
   
8. Click Send Verification Code to verify the cell phone number you provided
   
9. Enter the One Time Password that was sent to your phone and click Verify Code
   
10. Click Next once the phone number is verified
    
11. Click Add New Address to enter a location
    
12. Fill out the address fields
    
    Note: If you prefer not to provide your specific address, you can provide your general location. City, State, and Zip Code are required to receive Notifications.
    • Address Label: Edit the default label to describe the address, such as "Home Address"
    • Country: Type and select the applicable country
    • Search Google Maps: Type and select an address to search Google Maps and auto-populate the remaining fields
    • Address: Add the address for your location
    • City, State, Zip: You will need to enter your city, state, and zip code
    • Shipping Address is the same: Check the box if the address you entered is the same as your shipping address
13. Click Save Changes
    
14. Click Next
    
15. Select your preferred Language(s) and click Next
    
16. Review your information
    
17. Click Save and Complete
    
    Note: The profile information will automatically be used when you subscribe to alerts in the future. You can click Manage Contact Information to update, as needed.
    
18. A green confirmation bar will appear in the bottom right corner when you have successfully subscribed to a list
    

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Unsubscribe from Alerts

1. Go to your organization's Resident Portal page
2. Select the Alerts & Notifications tab
   
3. Select the Alerts or Weather Alerts tab
   
4. Click the toggle button next to the list you want to unsubscribe from
   
   Note: You can also use the Unsubscribe from All button to unsubscribe from all alerts.
   
5. A green confirmation bar will appear in the bottom right corner when you have successfully unsubscribed
   

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Manage Contact Information

1. Go to your organization's Resident Portal page
2. Select the Alerts & Notifications tab
   
3. Select the Alerts or Weather Alerts tab
   
4. Click Manage Contact Information
   
   
5. Update your contact information, as needed, on Account Service
   
   • Add & Manage Your Phone Number
   • Change the Name on Your Account
   • Change Your Email Address
   • Manage Your Location & Address

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Resources

• Alerts & Notifications Overview
• Manage Your Notifications